w778 Terms and Conditions

1 General Terms and Definitions

The following terms used in this document are defined as:

• "Platform" refers to the w778 website, mobile application, and all associated digital services.
• "Player" refers to any individual who accesses services through a registered account on w778.
• "Bet" refers to the act of wagering money on any game or sports event available on the platform.
• "Service" refers to all online betting, casino games, live casino, and other entertainment services provided by w778.

w778 reserves the right to change, modify, or update these terms at any time without notice. Continued use of the platform after any such changes constitutes your acceptance of the updated terms.

2 Eligibility and Age Requirement

To use w778's services, you must meet the following eligibility requirements:

3 Account Registration and Verification

3.1 Registration Requirements

Each player may open only one account. Creating multiple accounts is strictly prohibited and, if discovered, all accounts will be closed. All information provided at the time of registration must be truthful, accurate, and complete.

3.2 Updating Information

If any of your personal details change, please notify w778 immediately. w778 will not be held responsible for any issues arising from outdated or incorrect information.

3.3 Account Security

It is your responsibility to keep your username and password completely confidential. You must not allow any third party to use your account. If you suspect unauthorized access to your account, contact us immediately via our 24/7 live chat.

4 Deposits and Withdrawals

4.1 Deposit Rules

Funds can be deposited to w778 using the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300. Deposits must be made using an account registered under the same name.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Standard withdrawal processing time is 10 to 45 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Account verification must be completed before submitting a withdrawal request.
• Withdrawals may be restricted if the wagering requirements of an active bonus have not been met.

4.3 Processing Delays

Processing may be delayed due to unusually large withdrawal amounts, verification requirements, or technical reasons. w778 reserves the right to temporarily place any withdrawal on hold for verification purposes.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

w778 offers a 100% bonus on the first deposit up to a maximum of ৳5,000. The wagering requirement for this bonus is 15x (bonus amount × 15 = total wager amount that must be completed).

5.2 Bonus Usage Terms

• Each player may claim each promotional offer only once.
• Bonus funds cannot be withdrawn directly; withdrawal is permitted only after the wagering requirements have been met.
• Having multiple bonuses active at the same time is prohibited — the next bonus will not activate until the wagering requirements of the current bonus have been fulfilled.
• Wagering requirements must be completed within the designated period from the date the bonus is issued, otherwise the bonus will be cancelled.
• w778 reserves the right to modify, suspend, or cancel any bonus offer at any time.

5.3 VIP Cashback

w778's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond — with weekly cashback and other benefits applicable at each tier. Advancement to a higher tier is determined based on the player's activity. Cashback is governed by the same rules as bonuses.

6 Betting Rules and Fair Play

6.1 Placing Bets

Once confirmed, a bet cannot be changed or cancelled. If a bet is interrupted due to loss of internet connection or a technical issue, w778 reserves the right to make a decision based on the circumstances.

6.2 Determining Results

The outcome of all games and sports bets is determined in a verifiable and fair manner. For sports betting, the official result issued by the relevant sports authority is considered final. In the event of any disputed result, w778's decision is final.

6.3 Extraordinary Circumstances

w778 reserves the right to cancel or suspend bets in the event of natural disasters, technical failures, cyberattacks, or any other circumstances beyond w778's control.

7 Prohibited Activities

The following activities are strictly prohibited on w778 and may result in account closure and forfeiture of funds:

• Any form of fraud, deception, or manipulation.
• Bonus abuse through the use of multiple accounts.
• Placing bets using bots, automated software, or artificial intelligence.
• Using the platform for money laundering or illegal transfer of funds.
• Managing an account or placing bets on behalf of a third party.
• Unauthorized access to other users' personal information or accounts.
• Hacking or making unauthorized modifications to the platform's systems or software.
• Deliberately exploiting incorrect or erroneous odds or payouts.

8 Account Suspension and Closure

8.1 w778's Rights

w778 reserves the right to suspend or permanently close any account without notice under the following circumstances:

• If evidence of a breach of terms is found.
• If false or incomplete information has been provided.
• If fraudulent or suspicious financial activity is detected.
• If an order is received from a court or authority.

8.2 Voluntary Closure

If a player wishes to close their account, they may submit a request via 24/7 live chat or by emailing [email protected]. For self-exclusion options, please visit our Responsible Gaming page.

9 Privacy and Data Protection

w778 is committed to protecting players' personal information. Our full privacy policy is published separately — please read the Privacy Policy page for details.

In brief: we use SSL encryption technology to keep your personal and financial information secure. Sharing information with third parties is limited to legal obligations and the minimum information necessary for service operations.

10 Limitation of Liability

w778 accepts no liability for the following:

• Loss or damage caused by internet disconnection or technical failure.
• Delays or issues caused by third-party payment processors.
• Loss resulting from a player leaving their own account credentials unsecured.
• Service disruption caused by natural disasters or force majeure events.
• Service cancellation or restriction due to changes in government laws or regulations.

In any circumstance, w778's total liability shall be limited to the total amount deposited by the relevant player in that month.

11 Dispute Resolution

11.1 How to Submit a Complaint

If you have a dispute or complaint, please contact our customer support team first. Complaints can be submitted via 24-hour live chat or by emailing [email protected]. An initial response will be provided within 7 business days of the complaint submission date.

11.2 Escalation Process

If the matter is not resolved through customer support, it will be escalated to w778's management team. w778's final decision is binding but does not affect any applicable legal rights.

12 Changes to Terms and Enforceability

w778 reserves the right to amend these terms at any time. For significant changes, notice will be provided through the platform or to the registered email address. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

If any part of these terms is declared unlawful or unenforceable, the remaining parts will remain fully in effect. This document constitutes the entire agreement between w778 and the player and supersedes any prior oral or written discussions or agreements.